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Frequently Asked Questions
- What is the 'No noise' policy?
- Can we bring our dog?
- What time do the Caravan Park gates close?
- Are barbeques allowed on site?
- Is there a pub or restaurant nearby?
- Are there facilities for people with disabilities?
- What is the latest time I can check into a static caravan?
- What time must I vacate a static caravan?
- What time must I vacate the site if I am in a tent/tourer/caravanette/motor home?
- What type of electrical connection must I have to have use of an electric hook up in a Tent, Trailer Tent or Older Unit?
- What is the policy regarding Visitors at the Star Caravan Park?
- What is the latest time we can arrive, book in to the site at night - what is the last time we can return back to the park at night (Gates Closing Time)?
- What is the site policy on groups of tents?
- Can we use our gazebo?
What is the 'No noise' policy?
Along with many other parks in the area we operate a policy of having NO NOISE after 11pm in the evening.
Many of our visitors have travelled long distances to stay here and some parents with young children and people who sleep lightly can be disturbed easily by the slightest of noises. Therefore our LATEST ADMISSION is 8 pm. The gates are locked at 11.00pm.
Wardens carry out spot checks on noise levels throughout the day and evening. Anyone found to making an unacceptable amount of noise after 11pm will be asked to leave the premises - without a refund! This policy applies without exceptions. Please respect this. Thank you .
An after hours (24 hr) Emergency Staff phone number is available from Reception.
For Caravans, Caravanettes, Motor Homes and Tents you may bring your dog as long as it is kept on the lead at all times & please remember to clean up afterwards! Note: No dogs or pets are allowed in our Static caravans. There is a 5 acre 'dog walk' on the park. (subject to availability)
What time do the Caravan Park gates close?
The site gates are closed from 11.00pm until 7.45am. For security reasons no vehicle admission to the park after 10.30pm (if already booked in).
Are barbeques allowed on site?
Due to damage to the grass and fire regulations, (see picture) we are sorry that disposable barbeques are not allowed on the site. A 'proper' barbeque that is on a purpose built frame with a minimum of 12 inches ground clearance is OK. Please respect this and ask us for advice if you are unsure if your barbeque is suitable. Thanks.
Is there a pub or restaurant nearby?
Follow this link to our Recommended Pub list.
Are there facilities for people with disabilities?
Yes. We have a specially designed toilet and shower facility, dedicated parking and we are happy to assist in any way possible.
What is the latest time I can check into a static caravan?
9pm. (No later)
What time must I vacate a static caravan?
10am the morning of departure to allow for proper cleaning.
What time must I vacate the site if I am in a tent/tourer/caravanette/motor home?
All pitches must be vacated by 11 am on the day of your departure. We do not do a late check out service, so, if you need to stay later than 11am, you will need to re-book a pitch for that day at full cost. (This is subject to the pitch being available on the day). This will allow you to vacate your pitch at your desired time that day, up to 10.30pm
What type of electrical connection must I have to have use of an electric hook up in a Tent, Trailer Tent or Older Unit?
Click image to enlarge
You will need this type of Mobile Mains Unit , with either a single/triple socket for your electrical equipment in your tent. The 13 amp sockets must be to IPP44, the distribution box must a transparent window, 10 amp double pole MCB, 25 amp RCD connected to 10 meters of cable to BS6500, 240V plug to ISO BS4343 you will also need a 25 metre extension cable to reach some pitches.
Please remember that all appliances that are plugged in must not consume more than a total of 10 amps in total, and must be specifically designed for use in a tent. (Normal household appliances must not be used).
All appliances have a wattage marked on them, ideally the maximum wattage should be no more than 850 to 950 watts. We reserve the right to decline any equipment that we deem to be unsuitable for use. (Without refund).
What is the policy regarding visitors at the Star Caravan Park?
We are sorry but we are no longer able to accept visitors to the park. This is in the interests of safety and security and at the request of families who use the park.
What is the latest time we can arrive, and book in to the site at night, and what is the last time we can return back to the park at night (Gates Closing Time)?
The latest booking in time to the park is 8pm at night. This is to enable us to ensure that our policy of an 'all- quiet' after 11pm. You need to make sure your travel plans allow sufficient time that you will be here by 8pm, so please make suitable arrangements ~ Thank You.
We close all entrances and exits to the park at 11pm at night. There cannot be any admission to the park after the gates are closed. (Last vehicle admission is 10.30pm) Therefore, if you are going out, and you will not be back by 11pm, please take all your belongings, Cars/Tents/Motorhomes and personal belonging with you.
All persons returning to the park appearing to be under the influence of alcohol will be refused entry to the park and its premises.
Exit from the park during the times that the gates are closed, can be arranged under special circumstances, such as in an emergency, where the Police, Fire, or Doctors/Ambulance is required.
Special arrangements that require conditions other than what we have stated, would have to be made at the time you make your initial booking with us, and may incur supplementary costs, to cover additional hours/pay for our Security Staff.
What is the site policy on groups of tents?
It is our policy to refuse bookings with groups of more than 2 tents. We seperate all units away from each other by a distance of 20 feet ( 6 metres) to allow for sufficient space and tranquility and to conform with current fire regulations. Please understand this is a family run site for families and 'Mature-minded' couples who respect the rights of others. Multiple family groups (3 or 4) together, in our experience can cause as much disturbance as a group of singles if not behaving conciously and respectfully and therefore may not be accepted. Thank you for your understanding.
Due to fire regulations that have dictated space allocation, gazebos are no longer permissible.
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